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Customer Service Officer (Maker) -For Branches Under Addis Ababa District Office Place of Work: - · Addis Ababa DB/ Vacancy-0127/23 Job Summary · The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.Academic & Professional Qualification Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields. Year of Graduation: 2021 and onwards Experience Zero (0) year of experienceNot more than 30 years of age (for external applicants) Required Behavioral & Leadership Competency · Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion. · Creativity and innovation skills. · Action oriented. · Quality focus and attention to detail. · Professionalism and integrity in line with Dashen Bank values. · Good oral and written communication skills. · Critical and analytical thinking and problem solving skills. · Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals. · Good customer relationship management skills (internal and external customers). · Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements. Required Technical Competency · Understands the basic mechanisms of general financial products and services. · Good knowledge of Bank’s accounting and procedures. · Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests. · Excellent command of Microsoft Office applications and good command of the core banking system. Female applicants are highly encouraged to apply |