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Title Operations Manager
Company Inter Luxury Hotel
Requirnment POSITION SUMMARY: The Operations manager is responsible for all aspects of operations at the hotel and provides support to the General Manager.  Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on hotels mission, guests, employees and owner’s satisfaction. Operations Manager Duties and responsibilities: Assist the General Manager in his day to day operations.Assigns duties to HODs and observers’ performance to ensure adherence to hotel policies and established operating procedures.Provides training to staff and HODs.Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.Monitor the Guest feedback on Trip advisor, OTAs etc. and hotels GSTS and RSTS surveys.Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.Selects or assist in the selection of hotel staff and completes all new hire paper works.Review employee performance and conducts personnel actions such as disciplinary actions and terminations.Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, direct billing etc.Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.Adheres to all franchise and company procedures and regulations as well as standard operating procedures.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.Assist GM in key property issues including capital projects, customer service and refurbishment.Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.Performs daily, weekly and monthly property inspections.Ensures property, grounds, physical plant and work areas maintained to standard.Builds strong working relationships and communications with hotel staff, HODs and other departments to ensure maximum operating effectiveness and fulfillment of special event need.Cover shifts is all departments as scheduled by the General Manager.Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.Performs sudden audits on rooms and other operating areas.Provide effective leadership to hotel team members.Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.Assist the GM in in all aspects of business planning.Must be available 24/7 in case to respond to any guest or employee emergencies.Corporate client handling and take part in new client acquisition along with the sales team whenever required.Assisting in residential sales as and when required and development with strong sales prospects.Respond to audits to ensure continual improvement is achieved.Establish and maintain open collaborative relationships with direct reports, team membersActive participation in budgeting and forecasting to maximize hotel revenue and profitsCoach and support hotel team to effectively manage occupancy, rates, wages and controllable expensesAll Other duties as assigned by the General Manager or Management.REPORTS TO: General ManagerPREREQUISITES: Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals and provide coaching, advice and assistance as required.  EDUCATION: A university degree in hotel management or related field. Experience in financial accounting, personnel supervision and problem resolutions is an added advantage. Excellent computer system skills and Excellent interpersonal and customer service skills EXPERIENCE: At least 8 to 10 years’ experience in the hospitality industry, with significant luxury and international experience and at least 3 to 4 years of experience as a Head of the development or Asst. General Manager or Executive assistant manager.  Available to work when needed, including weekends, holidays, and nights.
Experiance required (years)
How to apply Interested applicants can submit their applications, non-returnable CV’s, copies of document and other relevant testimonies to Inter Luxury Hotel Guinea Conakry (Tito) Street, Kazanchis, at Human Resource office during office hours from January 27, 2023 up to February 7, 2023.
Place of work Addis Ababa
Employment type Addis Ababa
Email [email protected]
Phone number 0115180444
Apply before Tuesday, February 7, 2023
Compensation
Post date Sunday, January 29, 2023
Quick Apply not applicable
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