| Requirnment |
Company:Wagwago Trading PLCReports to:Sales and Customer Relations ManagerJob Summary:The Trainee Sales and Customer Relations Officer will support the sales and customer relations team by learning and assisting in various functions related to sales, customer service, and relationship management. This entry-level position is designed to provide hands-on experience and training in the sales process and customer engagement.Responsibilities:Assist in identifying and pursuing new sales opportunities under the guidance of senior staff.Support the customer relations team in addressing customer inquiries and resolving issues.Participate in training sessions to learn about products, services, and sales techniques.Help prepare sales and promotional materials, including presentations and brochures.Conduct market research to understand customer needs and preferences.Maintain accurate records of customer interactions and sales activities in the CRM system.Attend meetings and training workshops to enhance knowledge and skills in sales and customer relations.Collaborate with team members to achieve departmental goals and objectives.Assist in identifying and pursuing new sales opportunities under the guidance of senior staff.Assist in identifying and pursuing new sales opportunities under the guidance of senior staff.Support the customer relations team in addressing customer inquiries and resolving issues.Support the customer relations team in addressing customer inquiries and resolving issues.Participate in training sessions to learn about products, services, and sales techniques.Participate in training sessions to learn about products, services, and sales techniques.Help prepare sales and promotional materials, including presentations and brochures.Help prepare sales and promotional materials, including presentations and brochures.Conduct market research to understand customer needs and preferences.Conduct market research to understand customer needs and preferences.Maintain accurate records of customer interactions and sales activities in the CRM system.Maintain accurate records of customer interactions and sales activities in the CRM system.Attend meetings and training workshops to enhance knowledge and skills in sales and customer relations.Attend meetings and training workshops to enhance knowledge and skills in sales and customer relations.Collaborate with team members to achieve departmental goals and objectives.Collaborate with team members to achieve departmental goals and objectives.Key Performance Indicators:Contribution to team sales goalsCustomer satisfaction feedbackAccuracy and completeness of records maintainedEngagement and participation in training sessionsContribution to team sales goalsContribution to team sales goalsCustomer satisfaction feedbackCustomer satisfaction feedbackAccuracy and completeness of records maintainedAccuracy and completeness of records maintainedEngagement and participation in training sessionsEngagement and participation in training sessionsWorking Conditions:Primarily office-based in Addis Ababa, with potential opportunities for fieldwork during client visits or promotional events.Primarily office-based in Addis Ababa, with potential opportunities for fieldwork during client visits or promotional events. |
| How to apply |
Company: Wagwago Trading PLC Reports to: Sales and Customer Relations Manager Job Summary: The Trainee Sales and Customer Relations Officer will support the sales and customer relations team by learning and assisting in various functions related to sales, customer service, and relationship management. This entry-level position is designed to provide hands-on experience and training in the sales process and customer engagement. Responsibilities: Assist in identifying and pursuing new sales opportunities under the guidance of senior staff. Support the customer relations team in addressing customer inquiries and resolving issues. Participate in training sessions to learn about products, services, and sales techniques. Help prepare sales and promotional materials, including presentations and brochures. Conduct market research to understand customer needs and preferences. Maintain accurate records of customer interactions and sales activities in the CRM system. Attend meetings and training workshops to enhance knowledge and skills in sales and customer relations. Collaborate with team members to achieve departmental goals and objectives. Key Performance Indicators: Contribution to team sales goals Customer satisfaction feedback Accuracy and completeness of records maintained Engagement and participation in training sessions Working Conditions: Primarily office-based in Addis Ababa, with potential opportunities for fieldwork during client visits or promotional events. |