| Title |
Senior Sales and Customer Relations Officer |
| Company |
Wagwago Trading PLC |
| Requirnment |
Company:Wagwago Trading PLCReports to:Sales and Customer Relations ManagerJob Summary:The Senior Sales and Customer Relations Officer is responsible for leading sales initiatives and enhancing customer satisfaction for Wagwago Trading PLC. This role involves managing key client relationships, providing strategic support to the sales team, and ensuring the delivery of exceptional service.Responsibilities:Develop and implement sales strategies to achieve revenue targets and market growth.Manage relationships with key clients, ensuring their needs are met and expectations exceeded.Train and mentor junior sales and customer relations staff to improve performance and service quality.Analyze sales data and customer feedback to identify trends and opportunities for improvement.Collaborate with marketing to create effective promotional campaigns and materials.Resolve complex customer issues and complaints in a timely and effective manner.Prepare detailed sales reports and presentations for management review.Stay updated on industry trends and competitor activities to inform strategic decisions.Develop and implement sales strategies to achieve revenue targets and market growth.Develop and implement sales strategies to achieve revenue targets and market growth.Manage relationships with key clients, ensuring their needs are met and expectations exceeded.Manage relationships with key clients, ensuring their needs are met and expectations exceeded.Train and mentor junior sales and customer relations staff to improve performance and service quality.Train and mentor junior sales and customer relations staff to improve performance and service quality.Analyze sales data and customer feedback to identify trends and opportunities for improvement.Analyze sales data and customer feedback to identify trends and opportunities for improvement.Collaborate with marketing to create effective promotional campaigns and materials.Collaborate with marketing to create effective promotional campaigns and materials.Resolve complex customer issues and complaints in a timely and effective manner.Resolve complex customer issues and complaints in a timely and effective manner.Prepare detailed sales reports and presentations for management review.Prepare detailed sales reports and presentations for management review.Stay updated on industry trends and competitor activities to inform strategic decisions.Stay updated on industry trends and competitor activities to inform strategic decisions.Key Performance Indicators:Achievement of sales targets and revenue growthCustomer satisfaction and retention ratesPerformance improvement of the sales teamEffectiveness of promotional campaignsAchievement of sales targets and revenue growthAchievement of sales targets and revenue growthCustomer satisfaction and retention ratesCustomer satisfaction and retention ratesPerformance improvement of the sales teamPerformance improvement of the sales teamEffectiveness of promotional campaignsEffectiveness of promotional campaignsWorking Conditions:Primarily office-based in Addis Ababa, with occasional travel to meet clients and attend industry events.Primarily office-based in Addis Ababa, with occasional travel to meet clients and attend industry events. |
| Experiance required (years) |
|
| How to apply |
Company: Wagwago Trading PLC Reports to: Sales and Customer Relations Manager Job Summary: The Senior Sales and Customer Relations Officer is responsible for leading sales initiatives and enhancing customer satisfaction for Wagwago Trading PLC. This role involves managing key client relationships, providing strategic support to the sales team, and ensuring the delivery of exceptional service. Responsibilities: Develop and implement sales strategies to achieve revenue targets and market growth. Manage relationships with key clients, ensuring their needs are met and expectations exceeded. Train and mentor junior sales and customer relations staff to improve performance and service quality. Analyze sales data and customer feedback to identify trends and opportunities for improvement. Collaborate with marketing to create effective promotional campaigns and materials. Resolve complex customer issues and complaints in a timely and effective manner. Prepare detailed sales reports and presentations for management review. Stay updated on industry trends and competitor activities to inform strategic decisions. Key Performance Indicators: Achievement of sales targets and revenue growth Customer satisfaction and retention rates Performance improvement of the sales team Effectiveness of promotional campaigns Working Conditions: Primarily office-based in Addis Ababa, with occasional travel to meet clients and attend industry events. |
| Place of work |
Addis Ababa |
| Employment type |
Full time |
| Email |
[email protected] |
| Phone number |
+251-993-87-22-46 |
| Apply before |
Friday, March 28, 2025 |
| Compensation |
|
| Post date |
Saturday, March 22, 2025 |
| Quick Apply |
not applicable |
| more information |
Source |