| Requirnment |
SOMALI PAYMENT SWITCH LTD
TERMS OF REFERENCE FOR HEAD OF OPERATIONS
POSITION TITLE
:
HEAD OF OPERATIONS
OFFICER JOB LEVEL :
DIRECTOR
LOCATION
:
MOGADISHU, SOMALIA
REPORTS TO
:
SPS MANAGING DIRECTOR
Job summary
The Head of Operations reports to the SPS Managing Director. He/she will be responsible for all activities relating to SPS Payment Operations (Instant Payments, card, ATM, mobile, etc.) as well as supporting implementation and establishment of processes such as sanction screening, fraud screening, internal control, settlements, reconciliations, investigations, liquidity, billing, and static data maintenance. Scope will include helping to define and implement a cohesive operations environment guided by standard operating procedures based on SPSC policy frameworks and CBS prudential guidelines.
Key Responsibilities:
Lead in the preparation of operational rules, procedures, pricing, and standards of SPS.
Compile and or contribute to the structure and content of interparty agreements and service level agreements.
Validate and provide clarifications on the SPS functional specification.
Own the operational SPS workstream and lead all engagements as the SPS Head of operations.
Participate in participant operational readiness assessments, support development of their action plans and implementation of readiness action plans.
Lead the end-to-end user acceptance testing of the SPS system in collaboration with the CBS payment systems operations department, participants and vendors.
Participate in developing SPSC staff induction and training programs.
Prepare and submit monthly reports on scheduled operational deliverables. Participate and contribute to deliverables of parallel project working groups.
Participate in review and customization of the SPSC standard operating procedures developed.
Develop the SPS operational risk self-assessment checklist, identify, and recommend development of requisite policies.
Champion initiatives focused on improving the client-experience end to end: across products, processes, and systems.
Anticipate, collaborate, and facilitate preparation and scheduling of communication releases. Manage day-to-day operations, overseeing the operations team and department.
Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
Live the customer first mentality, cultivating curiosity of understanding intimately the customers needs and wants and delivering a vision for what those customers will want in the future.
Be a champion for transformational change in how we deal with the customer, focusing on delivery of an excellent customer experience while using technology to digitize the customer journey and provide a more user-friendly experience.
Be a champion for accelerating the adoption of SPS technology by participants as a differentiated competency.
Schedule and coordinate delivery of user training programs.Key Competencies
Leadership and team development
Understanding of policy, planning, and strategy.
Ability to develop, implement and review policies and procedures. Understanding of necessary legal and regulatory documents.
Ability to resolve problems.
Ability to build consensus and relationships.
Excellent communication skills.
Knowledge in card issuing and acquiring as well as settlement and clearing. Knowledge in dispute management
Ability to build alliances and partnerships with participants.
Qualification and Experience
Bachelor’s degree in operations management, Business Administration, or a related field. Exposure to working in ATM reconciliations/ balancing, card issuing and or acquiring.
Minimum of 5 years of experience in banking operations with experience in digital payment systems.
Demonstrated ability to lead teams effectively. |